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Call Mobile 311 to Report Problems, Voice Concerns or Complaints
Wednesday, Feb 01, 2017

The new hours of operation for Mobile 311 are 7 a.m. to 7 p.m., Monday through Saturday. Citizens should call 911 in the event of an emergency or 208-7211 to reach the Mobile Police Department's non-emergency operator. Call 311 during regular business hours, or to submit requests 24/7 via the City's website.

The change was made in response to the relatively small number of calls received overnight, on Sundays and holidays- an average of 20 calls per week after-hours (7 p.m. to 7 a.m.) vs. an average more than 2,500 calls total per week.

In addition, a couple of vacancies that increased the workload and overtime on the current staff. As a result of the change, the City should realize a cost savings of $75,000 per year. That translates to more than $700 per call on nights & weekends. Every dollar saved is another dollar that can be spent fixing problems and eliminating the backlog of 311 requests.

Mayor Stimpson consulted with Chief Barber regarding the change and he assured us that it will have no effect on public safety. Gary Tanner at the County 911 Center said it should have no impact on his operations. They both agreed to contact the City Council immediately should any issues arise. Of course, the Action Center can be activated at any time in the event of an emergency or natural disaster.